Shipping Policy
Orders cancelled after merchandise has been shipped will be the purchaser's responsibility, including outbound and inbound freight charges. Returns can be very expensive; trucking companies can charge double or more the original shipping fees.
If parts are defective, they will be replaced at no charge by the manufacturer.
Claims must be made by calling 877-367-4253 within 30 days.
Whenever possible we will use parcel carriers. We cannot ship to PO (Post Office), A.P.O. (Military), or F.P.O. (Foreign) boxes. In most instances, your order will be delivered at least in part by large truck due to the characteristics of the product ordered. We can not ship outside of the 48 contiguous states.
As the customer, you are responsible for:
- Unloading the entire order from the delivering truck; the driver is not obligated to help you.
- Being sure that your ship-to address is capable of accepting this type of shipment. A freight company cannot get to addresses that are dead ends, soft roads, have bridges with weight limits or any other impediments to large trucks.
- Being present for delivery to inspect and sign for your shipment.
- Notation of any shipment damage or shortage on the freight bill.
Unfortunately, delivery services are unable to arrange delivery on a specific day or at a specific time. All charges for any redelivery or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment. See returns below.
All sales are FOB manufacturers Distribution Center
Prepaid freight charges are added to your sales order.
All claims for missing parts must be received within 10 days of unit delivery.
Receiver must make any claims of shipping damage with carrier at time of receipt.
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